Got questions? We have answers.

Everything you need to know about our products, shipping, and after-sales support — all in one place.

Do you offer wholesale pricing?

Yes! We offer exclusive wholesale pricing for bulk orders. You can apply for a wholesale account from your dashboard.

What is the minimum order quantity (MOQ) for wholesale?

The minimum order quantity depends on the specific product. Usually, it ranges from 12 to 50 units per item. Check the product page for details.

How long does shipping take?

For retail orders, delivery takes 2-3 business days within Dhaka, and 3-5 days outside Dhaka. Wholesale bulk shipments may take 5-7 days depending on the logistics.

Can I return damaged products?

Absolutely. If you receive any damaged goods, please contact our support team within 48 hours of delivery with photographic evidence, and we will process a return or replacement.

What payment methods do you accept?

We accept all major credit/debit cards, bKash, Nagad, and direct bank transfers. Cash on Delivery (COD) is available for retail orders under 10,000 BDT.

Do I need to create an account to buy products?

Retail customers can checkout as guests, but creating an account allows you to track orders and save payment methods. For wholesale purchases, a verified business account is required.

Can I request a product that is currently out of stock?

Yes! You can use the "Notify Me" button on any out-of-stock product. For large wholesale requirements, please contact our support team directly to place a pre-order.

Do you offer international shipping?

Currently, Welldone Distribution Ltd operates strictly within Bangladesh. We do not provide international shipping at this moment.

How can I become a vendor on Welldone?

If you want to sell your products through our distribution network, go to the "Become a Vendor" page, fill out the application form with your trade license, and our team will get back to you within 3-5 business days.

Are the products guaranteed to be authentic?

Absolutely! As a leading distributor, we source our products directly from the official manufacturers and authorized global distributors. We guarantee 100% authenticity on all items.

Still have questions? Contact our support team →